How we handle data
How we handle data
When you visit the website www.swiss21.org (hereinafter referred to as ‘swiss21.org’), information that you enter voluntarily (to create a user account, for example) or which is transferred automatically is processed and stored by us. This data helps us to continuously optimise our services and improve your user experience. We attach a great deal of importance to protecting your data and handling it responsibly. Responsible handling also means that you know what data is collected and how it is processed.
By visiting swiss21.org, you consent to use of data collected about you in accordance with this data protection policy.
1. Operator and controller
Swiss21.org AG, Weissbadstrasse 8b, 9050 Appenzell (hereinafter referred to as ‘Swiss21’), is the operator of the website accessible at the address swiss21.org and of the associated portal. It is therefore responsible for collecting, processing and handling the data acquired in connection with the use of swiss21.org. This data protection policy is an integral part of Swiss21’s General Terms & Conditions.
2. Types and purpose of data collected
Various pieces of data are collected and stored when you visit swiss21.org, register as a user and use the portal.
2.1. Anonymous data
General information is collected when you access swiss21.org or use the portal. This includes information such as the type and version of the web browser you use, the original page of the link you used to access swiss21.org, the date and duration of the visit and the pages visited on our website. This data is collected and processed for statistical purposes.
Cookies are stored on your computer when you use the swiss21.org website. These are small text files that, for example, save default settings for your next visit to make the website more user-friendly and to adapt it to your needs.
Cookies are also placed by third parties. These include Google applications (Analytics, Tag Manager, AdWords, Remarketing) and Freshmarketer. Cookies These cookies are used to display advertising that is tailored to your interests, not only on swiss21.org, but also on third-party websites by means of what is known as ‘retargeting’.
Swiss21 uses only cookies that are deemed necessary. Cookies are automatically accepted by the most frequently used internet browsers. You can prevent this by changing your browser settings. You can remove cookies stored on your device at any time by deleting the temporary internet files. Please note that certain functions will be unavailable to you if you disable cookies. You may therefore be unable to use all the functions offered by swiss21.org to their full extent.
2.3. Personal data
Personal data is all data that either alone or in combination refers to an identified or identifiable person. This includes, for example, your name, address, date of birth, email address, password and IP address, our records of your purchases and the swiss21.org web pages you visit. This data protection policy applies to both historical and future data.
2.4. Data entered for the purpose of using the software
You can enter data voluntarily (hereinafter referred to as ‘usage data’) when using the pages on swiss21.org. Swiss21 uses this data to provide the services offered. Swiss21 will be able to view your usage data only if you grant it temporary access to this effect (e.g. for support services).
2.5. Payment details
2.6. Web analytics tools
We use what are known as ‘tracking technologies’, such as Google Analytics, to improve and optimise our website. Such tools provide statistics and graphics that provide Swiss21 with information on how swiss21.org is used. Data on how swiss21.org is used is transferred to the server used for this purpose. Depending on the provider of the web analytics tool, the server may also be located abroad. The information generated (including the IP address) may be transferred to and stored on servers in third countries, whereby the IP addresses are anonymised by means of IP anonymisation. If such anonymisation takes place, the IP addresses are changed in such a way that individual information about personal or factual circumstances can no longer be assigned to an identified or identifiable natural person, or it can be assigned to such a natural person only with a disproportionately great effort.
Google is a party to the US Department of Commerce’s ‘Safe Harbor’ agreement concluded with Switzerland and the European Union, and undertakes to comply with the data protection principles set forth therein.
The current link is http://tools.google.com/dlpage/gaoptout.
Google Analytics Terms of Service
You can disable Google Analytics for display advertising using the ad preferences manager: https://www.google.com/settings/ads/onweb
You can use browser plugins to prevent the acquisition of the collected data and disable Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en-gb
You can permanently disable the DoubleClick by Google cookie using this link: http://goo.gl/p7Jn86
Google Dynamic Remarketing
Google Analytics Terms of Service
To ensure and optimise the quality of our website, we use the Smartlook analytics tool provided by smartlook.com, s.r.o., Milady Horakove 13, 602 00 Brno, Czech Republic.
This tool enables anonymised evaluation of use of the website, in which the usage protocols are stored in accordance with the legal provisions and automatically deleted after 30 days.
You will find further information in the Smartlook privacy statement: https://www.smartlook.com/help/privacy-statement/
You can disable Smartlook’s collection activities by clicking on the following link: https://www.smartlook.com/opt-out
We use the ticket system Zendesk, a customer service platform provided by Zendesk Inc., 989 Market Street #300, San Francisco, CA 94102, USA, to process customer enquiries. Necessary data, such as your surname, first name and email address, is transferred to Zendesk for this purpose. You will find more information on data processing by Zendesk at http://www.zendesk.com/company/privacy.
Social media plugins
3. Disclosure of data
Your personal data will not be passed on to third parties unless we are obliged to do so by law, or you have given your consent to this effect in accordance with this data protection policy. Affiliated companies of Swiss21 are not considered to be third parties.
3.1. To auxiliary persons or service providers
For the purposes of executing and handling your transactions initiated through swiss21.org, your data may be passed on to auxiliary persons or service providers that we engage for processing purposes. In so doing, we ensure that the personal data transferred is anonymised as far as possible and is used only to the extent of the respective service provision and is not passed on to third parties.
3.2. To make use of third-party offers
If you order offers from third parties through swiss21.org, it may be possible to release certain usage data for the provider. This may be useful, as you would otherwise have to enter this data separately again with this provider. You will be informed of the nature and scope of the data released, and you may grant or refuse release in each case.
3.3. Through interfaces to third-party providers
When you use an interface provided by Swiss21 to a third-party provider, information is exchanged with this provider. For example, if the account is connected to a bank account, banking or financial data will be transferred. By using such an interface, the customer declares that they consent to this data exchange in accordance with the provisions set forth in this data protection policy.
4. Use for advertising purposes
If you agree, your data may be used for marketing purposes. This allows us, for example, to provide you with offers that are tailored to your needs, even from third parties. Groups of customers with similar characteristics can be created for this purpose, whereby the advertisement can be adapted to the customer profile.
You may also subscribe to an electronic newsletter if you wish. You can easily unsubscribe from it at any time. To make the newsletter more useful and interesting for you, Swiss21 will receive a notification confirming which of our emails you open if your device supports this function. If you do not wish to be tracked in this way, you can unsubscribe from the newsletter.
5. Data security
We use suitable technical and organisational security measures to protect the data we have stored about you from manipulation, against partial or complete loss and against unauthorised access by third parties. We continuously improve our security measures in line with technological developments. Our employees and the third parties we engage are obliged to maintain secrecy and to comply with data protection regulations.
Data transfer from the browser to the website and application accessible at swiss21.org is encrypted. However, we cannot assume any liability for the security of online data transfer; during data transfer by email in particular, there is a risk of access by third parties.
Swiss21’s servers are located in a multi-certified data centre in Switzerland that meets the highest security standards.
6. Retention requirement and deletion of data
Swiss21 will retain your data for as long as is necessary or appropriate to comply with applicable laws, or for as long as is necessary to fulfil the purposes for which the data was collected. As soon as the data is no longer needed, it will be deleted in accordance with the General Terms & Conditions.
7. Right of access
Swiss21 will inform you in writing of what data is stored about you. You have the right at any time to assert your data protection rights and to obtain information about your stored data, to correct or amend your personal data, to object to the processing of your personal data or to request that your personal data be deleted. For information about how www.swiss21 collects and processes personal data, please contact us on the following address: email@example.com.
8. Changes to this data protection policy
Swiss21 reserves the right to revise, change or otherwise amend this data protection policy at any time. Any such changes will be published on this page.
Last updated: 26.06.2020